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 Vienna, VA, August 23, 2010—The Central Station Alarm Association (CSAA) is pleased to announce
that Comtronics-Jackson, MI
has
received the prestigious
“CSAA Five Diamond Certification.”
This Certification testifies that 100% of their
central station operators have achieved proficiency and certification by passing
the CSAA Central Station On-Line Operator Training Course. These courses cover
virtually all phases of central station communications with customers, law
enforcement, fire and emergency services communications centers. This critical
area of communications is the life-saving link between the residential or
business properties and the law enforcement, fire and emergency services in
local areas.
In order to achieve the “Five Diamond
Certification,” each and every operator must have not only passed the course,
but demonstrated:
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Proficiency in alarm verification, which helps
reduce false alarms;
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Proficiency in communications with the Public
Service Answering Points, such as the Emergency 911 centers;
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Knowledge of electronic communications equipment,
including radio;
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An understanding of the codes and standards of
such organizations as Underwriters Laboratories, Factory Mutual, the National
Fire Protection Association and others; and
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Proficiency in the area of emergency preparedness
under a wide scenario of possibilities.
In addition, these Five Diamond
companies have demonstrated an exceptionally high degree of responsibility to
their local community and their customers through the investment of time, money
and commitment to 100% quality operator training.
There are approximately 2,700 central stations in
the United States, which communicate and interact with the law enforcement, fire
and emergency services agencies. Of this group, fewer than one hundred central
stations have achieved the “Five Diamond Certified” status.
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The Central Station Alarm
Association (CSAA) is a 60 year-old non-profit trade association that represents
the major burglar and fire alarm central monitoring stations. CSAA is located in
Vienna, Virginia, outside of Washington, D.C.
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